How to return items

If for any reason you wish to return a product, please contact our Customer Support Team as soon as possible, and our team will take care of your request:

Email us at:

Help Desk: 0090 212 233 82 65

Hours of operation on weekdays: 9:00 am-18:00 pm

Items eligible for return:

  • Products that are damaged or faulty
  • Orders that arrive incomplete
  • All returns must be returned in their original packaging, and in the condition which they were received.

Please contact our Customer Support Team within 3 working days of delivery to request an item return. 

Credit may be returned to you in the following ways:

  • As an exchange (as appropriate) for another item from
  • As a refund to your account in Urbam

Please note: If you have changed your mind after receiving your purchases, you must send the items back to us within 3 days of delivery, using any shipping company of your choice, at your expense. 

Items which cannot be returned:

Products can not be returned more than 3 days of delivery.